4 most important skills for Change Agents

Change only happens if all those affected commit to changing how they work. To support everyone affected, any organisational change needs a large network of local managers, supervisors and staff to support colleagues as they make changes to their ways of working.

This group do not need to be trained as professional change practitioners, but they do need to know some key elements of change management.

In this presentation, Melanie will explain the 4 most important knowledge areas: Understanding resistance to change; Assessing impact; Planning transition; Assessing readiness.