Building Change Capability: A Case Study from Waitrose

Introducing new technology across large organisations can be fraught with danger. First you need to get the technical part right to ensure the tech works, but you also have to ensure that the people side of the change is supported sufficiently.

Waitrose knew they had a challenge ahead of them when rolling out new devices to frontline staff. So they set-up an internal change practice to support the change effort. On-top of driving the adoption of new technology the team had to tackle real culture and behaviour change to ensure that the programme was successful.

In this talk we will hear how they went about establishing a change practice, how they engaged the business and won ‘a seat at the table’, and how they successfully support people outcomes for a complex technology transformation.