How good are you at managing difficult conversations with senior managers?

This scenario occurs in projects and programmes time and again….At the outset of a change initiative, disagreements about a business change project or programme must be handled wisely to retain high stakeholder commitment and engagement.

Later in the change lifecycle (as setbacks and ‘bad news’ inevitably emerge) the project team can find themselves in the ‘firing line’: this situation also needs careful handling.

Bernard Murray-Gates, Principal Consultant at CITI, will discuss what you can do about some of the trickier challenges that can predictably arise when dealing with senior business stakeholders.